FAQ
Order
How do I find the right length for a pendant light over my table?
The length of the pendant light should be chosen to match the length of the table to ensure glare-free and even lighting of the tabletop. We recommend that the light extend 25–45 cm beyond each end of the table. Ultimately, the choice should be based on your personal taste and the layout of the room. Your local retailer will be happy to assist you in making the final decision.
Recommendation
Examples
How long are the cables on VILOOM pendant lights?
The standard cable length for pendant lights is designed for ceiling heights of 2.40–2.90 m. For lower or higher ceilings, we’re happy to adjust the cable length to fit your specific ceiling height (custom length). Please contact your authorized dealer for more information.
How long is the delivery time?
Delivery takes 2–8 weeks.
Operation
How does gesture control work on my VILOOM light?
On/Off at the top
Dimmer the brightness at the top
Color change at the top and bottom
On/Off at the bottom
Dim brightness (down)
Smart Home
Why doesn't my VILOOM light save the last lighting setting I selected?
To ensure that the light fixture remembers the last selected lighting setting after being turned on and off using the wall switch, it must be added to a Casambi network once.
Under “Service” > Casambi app > First-time use
How can two or more VILOOM lights be synchronized with each other?
By grouping lights into a Casambi group, you can synchronize the lighting settings of multiple lights.
This can be useful, for example, if you have installed two pendant lights above a table and want both to adopt the same lighting setting as soon as you control one of the lights using gesture control. It is not necessary to designate “leader” and “follower” lights in this case.
Under Service > Casambi App > How to Use > Groups , you ‘ll find instructions on how to create a Casambi group.
Assembly
How do I install my VILOOM light?
You will find detailed instructions for installing your light fixture in the included user manual. If you no longer have the user manual on hand, you can also find the installation instructions under Service > Downloads > Installation Instructions. We recommend having the installation performed by the authorized dealer from whom you purchased the lights or by their service partner.
Can I install my VILOOM pendant light on a sloped ceiling?
Due to the built-in height adjustment mechanism, the ceiling canopy of pendant lights cannot be mounted directly on sloped ceilings. We would be happy to custom-make leveling wedges for you that are tailored to your sloped ceiling. Please speak with your authorized dealer about this.
Lateral Tilt
Longitudinal Slope
How do I align my VILOOM pendant light so that it hangs perfectly level?
The ceiling canopy of your pendant light features a fine-tuning mechanism that allows you to raise or lower the light on one side. Turn the knob clockwise to raise the light (max. +5 mm); turning the wheel counterclockwise lowers the light (max. -5 mm). You can use a level to ensure precise alignment.
Background: In very rare cases, the ceiling or mounting surface is not perfectly level and flat, which can cause the pendant light to hang crookedly before fine-tuning.
Care
How do I clean my VILOOM light?
Clean the light fixture only when it is turned off and has cooled down. Surfaces can be cleaned with a soft cloth, such as a microfiber cloth. Heavier soiling, such as fingerprints, can be removed with mild, alcohol-free cleaning agents, such as (most) glass cleaners. Caution! Do not use abrasive, acidic, or solvent-based cleaning agents.
Warranty
How many years of warranty do I have on my VILOOM light?
VILOOM stands for quality and durability. All of our products are manufactured to the highest quality standards to ensure reliable, long-term use. However, even we cannot rule out the possibility of defects occurring. That is why we offer a 5-year warranty on our lighting fixtures. Excluded from this warranty are wear-and-tear parts as well as damage caused by improper use, incorrect installation, or external influences. Regardless of this, the buyer is entitled to a two-year statutory warranty, which is fulfilled by the seller.
In the event of a warranty claim, please contact the retailer from whom you purchased the light fixture. Your retailer will process your claim and resolve it as quickly as possible in collaboration with VILOOM.
For more details, please see our warranty terms and conditions.
Service & Repair
What should I do if I have questions about my VILOOM light or if I'm having problems?
If you have any questions about our lights, please first contact the retailer where you purchased your light. If your retailer is unable to assist you, we are of course always here to help—please feel free to contact us.
What happens if my VILOOM light needs to be repaired?
If your authorized dealer or their qualified service partner identifies a defect in your light fixture, the next steps will depend on the specific defect. The repair can either be performed on-site at your location, or the light fixture may need to be sent to VILOOM. We’ll work with your authorized dealer to coordinate all steps to ensure your light fixture is repaired as quickly as possible.
